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Privacy Policy

Shopmeee respects our customers’ fundamental right to privacy, and we commit to take great care in safeguarding your personal data. Shopmeee has developed a Privacy Policy that aims to ensure that we adopt and observe appropriate standards for personal data protection in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its implementing rules and regulations.

While our Privacy Policy sets out the general principles that govern the collection, use, and disclosure of our customers’ personal information, we have also developed this Privacy Commitment to inform you more specifically about our privacy practices.

Why we collect your personal information
As customers of Shopmeee, we collect and maintain some basic information about you. We do so only for the following purposes:

  • To create and nurture a relationship with you, so that we can continuously provide you with our services. For example, when you apply for any of our services, we collect personal information about you that will allow us to validate your identity and credit history  for purposes of billing and collection of fees for the products and services  that you avail from us.
  • To improve our products and services. We collect, use, process, and analyze how you use our products and services so that we can understand how to improve them for your benefit.
  • To understand your needs and preferences so that we can serve you better. Maintaining a record of the products and services that you avail from us allows us to gain a better insight of the kinds of offers that would be relevant to your preferences. From time to time, we may send you product recommendations and special offers that we think will interest you.
  • To continuously improve our business and operations. For example, we analyze customer usage of our network and facilities to help us manage your account, provide customer care activities, monitor the quality and security of the network, train our staff, and plan for future growth.
  • To assist the Government. We generate statistical insights based on your usage of our network and facilities to assist the Government in planning for health care, disaster management, and other similar initiatives.  When we can, we aggregate and anonymize this information such that you are never identified as an individual. [Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing personally identifiable information from the data].
  • To comply with the Credit Information System Act. We run credit scoring programs and initiatives, including but not limited to, providing information to the Credit Information Corporation in accordance to Republic Act No. 9501.
  • To meet legal and regulatory requirements. We perform such other processing or disclosure that may be required to comply with pertinent laws, rules, or regulations.

Where we get these information
There are several ways we collect information about you.

Information that you personally give us.
Most of the personal information we have are those that you have given us yourself. You provide us personal information when you:
• Apply for our services by filling out Application Forms, Subscription Agreements, and other similar or related documents through any of our available channels (online, in our stores, or through our Sales representatives);
• Get in touch with us to ask about something, file a complaint or request for service;
• Take part in our research and surveys;
• Become our Partner, Vendor, Contractor or Supplier; and/or
• When you apply for job with us.

Information we collect during our relationship with you
We also collect information as you use our products and services, like when you:
• Use our network, facilities and services – whether it is Mobile, Fixed, Home, Enterprise, or any of our other products, services, and channels;
• Pay your bills or purchase add-on products and services;
• Use our apps, websites, and self-service channels and portals;
• Join our promos, prize raffles, or rewards & loyalty programs.

When we disclose personal information
There are a variety of circumstances where we may need to share some of the information that you have provided to us. In these cases, we ensure that your personal information is disclosed on a confidential basis, through secure channels, and only in compliance with the Data Privacy Act.

We will never share, rent, or sell your personal information to third parties outside of the Shopmeee except in special circumstances where you may have given your specific consent for, and as described in this policy.

In some instances, we may be required to disclose your personal information to our agents, subsidiaries, affiliates, business partners and other third-party agencies and service providers as part of our regular business operations and for the provision of our products and services.  This means we might share your information with:

  • Our service providers, contractors, and professional advisers who help us provide our products and services. This includes partner companies, organizations, or agencies, and their sub-contractors. For example:  our couriers for bill delivery and our customer contact centers for our pre- and post-sales hotline operations;
  • Our Subsidiaries and Affiliates with whom you have also signed-up with. We do so only for the improvement of each other’s business and operations. For example: we share information about your credit standing to facilitate your service applications with them, resulting in faster approvals;
  • Other companies to whom you have also given consent for us to share your information with; and
  • Law enforcement and government agencies, but only when required by laws and regulations and other lawful orders and processes.

Our partners include, but are not limited to, the list provided under Subsidiaries, Affiliates and Partners.

How we protect your personal information

The integrity, confidentiality, and security of your information are important to us. That’s why we strictly enforce our Privacy Policy within Shopmeee and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. These are also designed to protect your information from other natural and human dangers.

We also put in effect the following safeguards:

  • We keep and protect your information using a secured server behind a firewall, encryption and security controls;
  • We keep your information only for as long as necessary for us to (a) provide the products and services that you avail from us, (b) for our legitimate business purposes, (c) to comply with pertinent laws, and (d) for special cases that will require the exercise or defense of legal claims;
  • We restrict access to your information only to qualified and authorized personnel who are trained to handle your information with strict confidentiality.
  • We undergo regular audits and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected;
  • We promptly notify you and the National Privacy Commission, when sensitive personal information that may, under the circumstances, be used to enable identity fraud are reasonably believed to have been acquired by an unauthorized person;
  • We let you update your information securely to keep our records accurate.

Shopmeee will not collect, use, or disclose your personal information for any purpose other than those identified in this Commitment, your Service Agreement or our Terms of Service, and any other purpose that you may have given your consent for.

For greater clarity, unless you provide specific consent, we will not:

  • Share your personal information with or sell it to our business partners and third-party service providers; or
  • Use your personal information to enable third-party targeted advertisements.

What your choices are

You are afforded certain rights in relation to your personal data under the Data Privacy Act. We would like to ensure that we have your consent to continue to collect, use, and disclose your personal information for the purposes that we have identified. At the same time, we want you to know that you do have choices and can object or withdraw your consent and/or edit your consent preferences at any time.

If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, you may get in touch with our Data Privacy Officer through the contact details provided below.  In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal information.

  • Return Policy 退货政策

If you change your mind within 30 days of purchase, we’re happy to refund or exchange the device, as long as you return it to us with the receipt, all original undamaged packaging and accessories. Top-up vouchers may also be returned within 30 days of purchase, as long as they are returned with the receipt, all original undamaged packaging and any top-up or credit unused.

If your device develops a fault and you return it to us within 30 days of receiving your device, we’re happy to refund or exchange it for you.  If your device develops a fault after 30 days, please email Customer Care at

Pay monthly

If you change your mind within 14 working days of receiving your device,  please contact us by sending email to :

we’re happy to cancel your contract, as long as you return the device to us with the contract, receipt, all original undamaged packaging and accessories.

If your device develops a fault and you return it to us within 30 days of receiving your device, we’re happy to refund or exchange it for you.  If your device develops a fault after 30 days, please email us immediately, email address:

How do I return my purchase?

If you made your purchase online or over the phone, you will need to email our Customer Care team to arrange the free return of your purchase.

Customer Care Contact Details

Please email: